1. Do you deliver to my country?
You can check the list of countries we deliver to here.
2. Can I choose the shipping company?
Normally, the shipping company is chosen automatically. You can contact our Support so that we change the shipping company for you.
3. Do you have an express delivery?
We are going to introduce such an option in the US at the beginning of summer 2021.
Unfortunately, this option is not available in other countries.
4. Do you deliver to P.O. boxes?
Yes, we do.
5. Do you deliver to military bases?
Unfortunately, we don't have such an option at the moment.
6. What if I don't see the name of my city on the list?
You can add the name of the location by yourself.
To do that, you need to enter the name of the city in the appropriate field and click the "Create" button. It'll allow you to add the city to your shipping info.
7. Are there any additional payments?
It depends on your country. When you make an order on our website www.evapolar.com, you can check if taxes are included in the invoice. If they are, you won't have to pay VAT at customs, however, the import duty might still be charged in some countries. If there are no taxes in the invoice or its value equals $0, you might be charged VAT by customs.
8. Can you put a different value on the parcel? The import tax is too high.
As much as we sympathize with this situation, we cannot declare a different value, as this is illegal.
9. My tracking information says that the parcel is held at customs. What should I do?
Please, contact the shipping company. They will advise you what to do next: you will need to sign some documents and probably pay the customs fee.
10. How do I track the parcel?
After we send your order, you will receive an email with a tracking number and a link to the website where you can track your parcel.
Please, pay attention to the tracking information of your order, as we currently don't have a technical opportunity to notify you when it arrives.
11. I didn't receive an email with the tracking info. What should I do?
If you didn't receive a tracking code within 5 business days — check your spam folder and let us know if it isn't there.
12. My order arrived damaged/my tracking doesn't show any movement/I think my order got lost
Please, contact our customer support through the Help Request Form!
13. Where else can I buy your products?
You can see the full list of our distributors here.
If you have any more questions, please feel free to contact our Customer Support via our Help Request Form!