Please note, that every device model has only one type of suitable cartridge. For example, evaSMART needs an evaSMART cartridge. Make sure you know your device's model before buying a cartridge.
Here is how to determine your device model:
Turn your device upside down and look at your device's bottom (please, make sure that the water tank is empty beforehand). There is an information sticker there, that contains the number of your device's model:
What do these numbers mean:
evaLIGHT+ and evaLIGHT use different cartridges, so be careful! Here you can see the difference between evaLIGHT and evaLIGHT plus:
You can also determine if you have evaLIGHT or evaLIGHT plus by taking out the cartridge you already have inside the device and looking at its bottom:
If you are experiencing any troubles, please, contact our Support!