Please, note that we ship our products from abroad, so the import taxes will appear and their cost is not included in our final price. Unfortunately, we cannot offer any kind of compensation for the taxes paid by our customers as the taxes have to be paid according to Brazilian laws.

Please see the forewarning about taxes on our website: https://evapolar.com.br/pages/envio

In case you refuse to receive the parcel we will only be able to issue a partial refund excluding double shipping cost as we've paid it to send the parcel to you and will have to pay it again to receive it after it's returned to us.

Sometimes our Brazilian customers are confused by the fact that the amount they paid for their order is different from the amount they see on a landing page:

Here's a thing: these R$448,50 we have on our website page is only the price of one evaLIGHT device without any shipping costs and taxes. So, the additional costs for transportation appear (taxes are not included in all the cases!) and the final sum is calculated before the checkout. 

This amount can be also converted from BRL to USD and back in your cart. So, the additional conversion fees can appear. It really depends on the payment type you choose and what conversion rate is used by the banks processing this payment.