If you couldn't follow all the steps listed in this article: "Connecting your evaSMART to the Internet", the problem can be in your router choosing 5 GHz band connection over 2.4 GHz.
- Wi-Fi connection process fails at step 9 of our connection guide article
Do make sure your mobile device is connected to "evaSMART" network at that step. If it keeps "jumping" to another network, try selecting "Forget network" for "evaSMART" network in its settings and run the connection process again.
- "Unable to join the network "evaSMART" error message
If you're getting this error, please conect to the "evaSMART" network before launching the Eva app and its connection wizard.
In case you're using an Android 8.0 and above device to connect and the connection can not be established, please make sure the GPS/Location is enabled (either from you notifications bar, or in Quick settings, or in Settings => Privacy) both for the device and for the app (it must have a permission to access your location info). Please enable the service and tick the box for Eva app.
- Router connection details
evaSMART only uses 2.4GHz band connection, please kindly make sure your local Wi-Fi is of that type and not the 5GHz.
- To do that...
To do that please check your router settings by typing either 192.168.1.1 or 192.168.0.1 in your internet browser, hit enter and type "admin" in both login and password fields of the form you'll see (or "admin" as login and "1234" as password). Then go to the wireless settings page (should be called something like "Wireless settings" or "Wireless network settings") and check if the connection is the 2.4GHz band one.
In case those pairs didn't work, please check if the one for your router is printed on its bottom. If it's not, do look up your router's info on its brand's website.
You might also want to make sure there are no special characters in the network's password or SSID.
- Hotspot connection
If connecting to routers wasn't successfull, please kindly do the following: use one of your mobile devices as a hotspot (4g) and try connecting to that network using the other one (and vice versa).
If you've faced the cartridge error issue and your device can not get connected to the network, please contact our Support team via "Contact us" button, we'll be glad to help you!