Hello, dear customers and backers!
At first we regret that you faced this trouble.
In order to resolve this problem we have following options:
- We'll ask you to pay double shipping costs over and above you paid because we needed to pay for returning parcel to us and will need to pay shipping to you. You may check how much it'll cost on our website on “Check out” page.
- If you made a purchase via website you can claim a refund, but we'll deduct double shipping costs (for shipping parcel to you and back to us) and taxes.
Please contact us via submitting request using button above to contact our support team, we'll be glad to help you!