This trouble can be caused by following reasons:
- You didn't fill in google form asking to provide your contact phone, plug type and color choice;
- We didn't managed to ship your order yet.
If you made a contribution less than 15 days ago, please check this article. If you did it a long time ago please contact our support team via submitting request button above. To make processing of your ticket faster, please write your contact phone and choice of colour and plug type in the first message that s necessary to ship your order.
Please let us know if this article didn't help you and contact our support team.