This could be caused by the following reasons:
1. You didn't fill in the order confirmation form asking you to provide your contact phone number, plug type and desired color of the device.
Please check your mailbox "Spam" folder to make sure our automatic email with the order confirmation form hadn't ended up in it.
Here's what the order confirmation form looks like in case you've missed it --->
2. We didn't manage to ship your order yet.
If you still have questions please contact our support team via the request button above.
To make the processing of your ticket faster, please write your contact phone number, choice of color and plug type in the first message - this info is absolutely necessary for us to ship your order.