Return & Refund policy

• Please note that this does not apply to consumables.
• Shipping costs, customs, and taxes will be deducted if applicable (information can be found in your invoice).
• A restocking fee (depending on the model, see below) might be charged in case some items from the set are absent and/or the package has been damaged. 
• If you bought an Evapolar cooler from another store, please, contact them directly first.
• The money will be returned within 30 days from the date of receiving the item (but usually it happens much faster), please, see our Terms of Service (p.16).

We'll gladly provide you with all further instructions (including return address) after you fill in our Return Form.

!Please, return your purchase in its original, complete condition (packaging, accessories, user guide, etc.)!

ALSO,

We guarantee all our customers a one-year warranty service after the purchase. Please, visit the Warranty article to learn more.

We're ready to replace the defective product with a new one after a short remote technical expertise, feel free to contact our technical team in case:

✓ you noted any product defects when you unpack the product and/or use it for the first time after receiving it.

 ✓ your device is no longer working or some functionality defects occurred during the warranty period.

 ✓ you suspect that your device is not working properly.

Please, use the Technical Help Form in case of technical trouble with your device.

But first, we recommend you to visit our Troubleshooting Guide, just in case ;)

evaCHILL 

5USD/EUR/GBP/etc

evaLIGHT plus

7USD/EUR/GBP/etc

evaSMART

10USD/EUR/GBP/etc