Return & Refund policy – Evapolar Help Center

Dear customer of evapolar.com/shop!

Received your order from evapolar.com less than 14 days ago?

You can return it to us (for any reason) at your own expense and receive a refund:

Please note that this does not apply to consumables
Shipping costs, customs, and taxes will be deducted if applicable (information can be found in your invoice)
A restocking fee will be charged (if a box has been opened) depending on the model (see below)

Please, contact us via our Return Form to initiate a return procedure.

We'll be glad to assist you!

If you bought an Evapolar cooler from another store, please, contact them first.

Restocking fees:

evaCHILL 5USD/EUR/GBP/etc

evaLIGHT plus 7USD/EUR/GBP/etc

evaSMART 10USD/EUR/GBP/etc

The money will be returned within 30 days from the date of receiving the item (but usually it happens much faster), please see our Terms of Service (p.16).

We'll gladly provide you with all further instructions (including return address) after you fill in our Return Form.

!Please, return your purchase in its original, complete condition (packaging, accessories, user guide, etc.)!

ALSO,

We guarantee our customers a one-year warranty service after the purchase. Please, visit the Warranty article to learn more.

We're ready to replace the defective product with a new one after a short remote technical expertise, feel free to contact our technical team in case:

✓ you noted any product defects when you unpack the product and/or use it for the first time after receiving it.

✓ your device is no longer working or some functionality defects occurred during the warranty period.

✓ you suspect that your device is not working properly.

Please, use the Technical Help Form in case of technical trouble with your device.

But first, we recommend you to visit our Troubleshooting Guide, just in case ;)

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