We're glad that you're reading this article and hope that you will find it helpful! We need to warn you that paragraphs about refund are applicable only for purchase from website. To find information about refunds for IndieGoGo backers please check article "What we can't do".
It’s important to note that this is a short extract from Terms of Service. Please find full version on this link.
Return, Refund and Exchange Policy
- If you noted any product defects immediately after receiving, you should contact us via [email protected] or using request button above within 15 days after delivery.
- In case your device is no longer working or some functionality defects occurred during warranty period (1 year), you should contact us via [email protected] or using request button above.
- Upon proper notification, the defective product will be replaced/repaired or refunded the cost of the device within 40 days following the date of receiving the Claimed Product from the Customer.
- If the received Product contains modifications that significantly affect the product exterior design and/or dimensions, you must notify us in writing within 15 days after delivery. Upon proper notification of Evapolar such product could be returned by the Customer to Evapolar.
- You could return the Product in any case during 14 days following the date of receiving the Product. To proceed with return, please contact us via [email protected] or request button above. The Customer will be reimbursed for the returned Product (excluding customs duties and taxes and shipping costs Evapolar has already paid) within 14 days following the date of receiving the Product by Evapolar via the same payment method that was used by the Customer in the initial payment.
- Regardless if you are sending the Product for return, replace or repair, you should send the Product by registered delivery services provider at your own cost. The right to replace the Product only applies to the Product that is returned in their original, complete condition (packaging, accessories, user guide etc.).