In this article you will find answers to common questions. Please submit a request button above if you didn't find an answer to your question.
How long does it take to receive the product?
Shipping process takes 1-2 weeks. In several cases (national holidays, emergency situation, etc) some shipping delay up to 2 weeks or 4 weeks could happen (see terms of service - applicable for orders from site). We do our best to inform our customers about such situations.
If your order is shipped by FedEx, you can find estimated time of delivery using the tracking code which we will send to the email you have provided when ordering. Unfortunately other shipping companies don’t provide such information.
Are there any additional payments?
It depends on the country of shipping. If you contribute on IndieGoGo, customs duties and taxes aren’t included in perk’s price. When ordering on our website www.evapolar.com, you could check if taxes are included in the invoice or not. If you already paid taxes, you won't need to make additional payments. If there are no taxes in the invoice or it’s value equals to $0, you could be charged by customs if applicable.
Please take it into consideration before making a purchase.
Can I choose shipping company?
Unfortunately you cannot because choice of company depends on a lot of factors and we carefully select every company to particular country in order to provide high-quality service.
Are you delivering to my country?
We can Ship Evapolar to any country covered by FedEx or EMS. If you can’t find your country on our IndieGoGo campaign page, please try to place the order on our website www.evapolar.com, and vice versa. If you don’t see your country both on IndieGoGo page and website, unfortunately it seems we don’t ship to this country. Please submit a request button above if you have any questions.
Where do we have distributors?
Currently Evapolar is presented in Singapore, Germany, the United States. We work hard to make our product more available.
If you don't find necessary information - comment the article ot submit a request (button in the header). We'll be glad to answer your questions!