General delivery questions

In this article, you will find answers to common questions. Please submit a request via the button above or below if you haven't found an answer to yours.

• How long does it take to receive the product?

  Shipping process takes 1-2 weeks. In several cases (national holidays, emergency situation, etc) some shipping delay up to 2 weeks or 4 weeks could happen (see terms of service - applicable for orders from the site). We do our best to inform our customers about such situations.
  
  If your order is shipped by FedEx, you can check the estimated time of delivery using the tracking code which we will send to the email you have provided when ordering.

• Are there any additional payments?

  It depends on the country of shipping. If you contribute to IndieGoGo, customs duties and taxes aren’t included in perk’s price. When ordering on our website www.evapolar.com, you could check if taxes are included in the invoice or not. If you already paid taxes, you won't need to pay additional ones, however the import duties might still be applied in some countries. If there are no taxes in the invoice or its value equals to $0, you could be charged by customs if applicable.

• Can I choose shipping company?

  Unfortunately, you cannot because the choice of the company depends on a lot of factors and we carefully select every company to a particular country in order to provide high-quality service.

• Are you delivering to my country?

  You can check the list of countries here.
  
  If you need any assistance please contact us via "Submit a request" button.

• How to track the parcel status?

  Here you can find info about tracking numbers.

• Where do we have distributors?

  Currently, Evapolar is presented in Germany, the United States and Australia. We work hard to make our product more available.

• How do I change my shipping address on IndieGoGo?

  To change you shipping addres on IndieGoGo please click on the "Edit Shipping Address" button on your IndieGoGo "Order Details" page. Here is the detailed info on that.

If you haven't found what you were looking for - just submit a request, we'll be glad to answer your questions!